I have a client using an IKON CPP 500, and a Fiery box that handles all the jobs.
The EFI/Fiery driver is S300 50C-KM ColorServer v2.0
Since the upgrade to 10.6, which wiped out the old printers, I reinstalled this driver and get the error some others seem to be getting.
'The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance.'
I've seen this fix suggested for regular drivers, where permissions are written incorrectly:
*Open the Terminal application (/Applications/Utilities). Copy and paste the following command into a Terminal window:*
*sudo chown -R root:admin /Library/Printers/OKIDATA/*
Obviously that's just for an OKIDATA printer.
However, this Fiery driver must install itself somewhere else and and I haven't been able to find it. Checked the hidden folders on the root level (etc,var,usr) and tried a general search. Came up with nothing. Also tried accessing the CUPS admin at localhost:631, which was of little help in this case. The drivers show up just fine if you do a search when setting up the printer, both the regular and a European version.
Anyone have an idea where this driver might install, or if there's another workaround?
2 workaround I've tried -
a. Sharing the printer from a 10.5 client - works for most files, but PDFs won't go through at all. They go to the Sharing computer, and it just stops the queue completely. In Design files are also problematic. At first all users could print them, and now only one can. Yet all users can still print a .doc file or a .jpg file or webpage just fine.
b. Created the printer again using the Generic driver. This works, though obviously it loses the options for tabloid printing and the kinds of jobs they do.
EFI's lack of a decent support site is frustrating in these cases. They push you to IKON. Those guys have been great, but they just have to escalate it back to EFI.
Message was edited by: shortstopk