1. Jan 15, 2020  If a WD hard drive won't work normally on a Mac due to bad sectors or other parameter errors, you can use WD Drive Utilities for Mac to have a diagnosis what happens to your hard drive. It's because WD Drive Utilities is a specialized utility for WD hard drives to check for potential drive failures, slow disk performance, and bad sectors.
2. Feb 08, 2020  Step 3: Select “Mac OS Extended (Journaled)” in Format. A new window will pop up asking which file system you’d like to format the external drive to. By default, it’s the Windows NT File System (NTFS). Select the one shown below. Pro tip: If you want to use the external drive for both Mac and PC, you can also select “ExFAT”.
3. Western Digital SSD Dashboard. Software for Mac GoodSync for WD. Install WD Discovery for Mac. WD Drive Utilities for Mac. WD Security for Mac. Product Firmware Product. If your product is not listed above, please visit the product page.

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Nov 14, 2019  Connect your drive to the Mac. Quit all other applications on the Mac, especially those that may be trying to access the external drive (e.g. IPhoto, Words) Launch Disk Drill. Click on the external drive that you are trying to recover files from. If it has partitions, you will see all of them.

Dec 10, 2019  macOS Catalina 10.15 has been out for a couple months and Western Digital still hasn’t released an update that supports the new operating system. When I try to contact WD, I don’t get a response. I find it awful that I paid more than $319 for the My Book Duo to backup my Mac via Time Machine and the software that is supposed to work properly isn’t working properly because of an. Oct 20, 2019  HFS+ and Mac OS Extended (Journaled) file system are one and the same thing. Mac OS Extended (Journaled) file system is how it’s referred to on your Mac. And you’ll see that name within your Mac’s menus. WD My Passport for Mac is made to be ‘plug and play’. Plug the external hard drive into your Mac and use the drive. Apr 20, 2020  Download the latest version of WD Drive Utilities for Mac - Configure, manage, and diagnose your WD drive. Read 15 user reviews of WD Drive Utilities on MacUpdate.

Get a data lifeguard for Mac

Most of the time, when you connect an external hard drive to your Mac’s USB port, you soon see it mount on the desktop. Apple likes to ensure these are easy to find, so they also appear in the Finder in the left-hand column under Devices, since Mac’s treat them the same way as another computer.

However, sometimes, an external hard drive doesn't show up. It’s annoying, especially when you need to transfer something right then. And besides, there can be a risk that data on the external USB pen, hard, or flash drive is corrupt, which means you can’t transfer what you need between devices at all.

Corrupt data can be one reason your Mac won't recognize an external drive, but there are other reasons too. Let’s take a look why this is happening and how you can get an external drive to appear on your Mac and get recover data to access to your documents.

How to fix an external disk drive that won't show up on a Mac

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Why an external disk drive is not showing up? There could be a few reasons why a USB flash drive isn’t making an appearance.

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Start with the basics:

1. Check whether the drive is properly plugged in. It sounds obvious, but since this relies on a wire - either a USB cable or HDMI cable - if it’s not connected properly then it won’t appear on your desktop.
2. Faulty cable. Assuming it’s plugged in correctly, not wobbly or loose, the cable could be at fault. Try connecting the same device with a different cable.
3. Damaged USB or flash drive port. It could be a hardware issue with the Mac. If you’ve got another port, try connecting the device to that one.
4. Reboot your Mac. Sometimes, if a USB disk won't boot, the cause is macOS issue. Hopefully, some data damage that can be fixed by restarting. Choose the Apple menu > Restart. Or press and hold the power button and, when a dialog box appears, click the Restart or press R. Restarting your Mac essentially clears your macOS’s memory and starts it up fresh.
5. Incorrectly formatted drive. Not every external drive is optimized for Macs. It could be that you are trying to connect something only fit to interact with Windows devices. If you’ve got a PC or laptop, it’s worth connecting and seeing if you can access the files through another device. The best way to look for an incorrectly formatted drive is to go to
   Apple (in the top toolbar menu) > About This Mac > Storage.
   See if the external drive shows up here. For more information, go to the same menu option, then select System Report.
6. Mac not formatted to display external drives on the desktop. It could be that your Mac already recognizes the device, but just isn’t showing its icon on the desktop screen. Even if that is the case, the drive will still appear in the left-hand column of the Finder menu under Devices. You should be able to access your drive that way, and, in the Finder menu under Preferences > General, you can check External Drives to ensure that from now on it shows up on your desktop too.
7. Reset NVRAM. To do this, shut down or restart your Mac, switch it back on and immediately press these four keys together for at least 20 seconds: Option, Command, P, and R. It should look as though your Mac has started again; if it has, release the keys when you hear the second startup chime. Hopefully, the hard drive has shown up now.
8. Check Apple’s Disk Utility to see if an external drive is showing up. Disk Utility is within System Preferences, or you can find it using Spotlight. If it is visible, then click the option to Mount, which should make it visible on the desktop and in the External Drives option in the Finder menu.

Unfortunately, if none of those options has worked and the external drive still isn’t visible, then it could have crashed, or be well and truly broken. But there might still be a way you can recover the data on the external drive.

How to show connected devices in Finder

1. Go to the Finder menu and select Preferences (Cmd+comma).
2. From General tab tick External disks to ensure that from now on it shows on the desktop.

In the Sidebar tab you can choose which folders and devices will be shown in the left-hand column of the Finder window.

How to add cloud storages to Finder

You can also mount cloud storage as local drive on your Mac. By connecting Google Drive, Dropbox, or Amazon to your computer, you get more space for securely accessing and sharing files. For your ease, add cloud drives to Finder with CloudMounter app, so that you keep them close at hand. You can read detailed instructions on managing cloud storage as local drives here.

Repair the failed external drives with First Aid

If your drive is having problems, you can try to fix them yourself with First Aid and therefore get access to your files. First Aid tool will check the disk for errors and then attempt a repair as needed. It helps to verify and repair a range of issues related to startup HD and external drive problems. If you are able to fix the hard drive or SSD in your Mac (or an external drive) using Disk Utility you will hopefully be able to recover your files.

To run Fist Aid on an external hard drive:

1. Open Disk Utility. You can searching for it using Spotlight Search or via Finder > Application > Utility
2. Check on your external hard drive, click the First Aid tab and select Run to start running diagnostics.

If First Aid successful in fixing errors, the external drive should be available to mount. If the utility unable to repair issues, your drive truly is broken or formatted using a file system that the Mac cannot read - in this way we suggest you follow the next steps to recover data from a damaged disk drive.

How to recover data from a crashed drive

Thankfully, there is an app for that. Disk Drill is the world’s premier data recovery software for Mac OS X. Powerful enough to retrieve long-lost, mistakenly deleted files from Macs, external hard drives and USB drives and camera cards.

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An easy way to recover lost files on an external hard drive

Providing you already have Disk Drill Pro version, which you can get automatically by downloading from Setapp:

1. Connect your drive to the Mac.
2. Quit all other applications on the Mac, especially those that may be trying to access the external drive (e.g. iPhoto, Words)
3. Launch Disk Drill.
4. Click on the external drive that you are trying to recover files from. If it has partitions, you will see all of them. If, however, you still don’t see any volume to the external drive then you may need to try some of the steps above again or read the Disk Drill Scanning FAQs.
5. To avoid the external drive being accessed during the recovery process, click Extras next to the drive or drive partition or file, then select Remount Volume As Read Only. A padlock will appear, protecting the drive during the process.
6. Now click Rebuild (or Recover) next to the file(s) you are trying to recover. Once the scan is finished - it may take some time if the files are large - a list of files will appeal.
7. Next, click Mount Found Items as Disk button on the bottom-left below the scan results.
8. Disk Drill “strongly suggest saving the files to a different drive than the one you are trying to recover files from. Saving to the same drive substantially lowers your chances of recovery.”
9. A drive icon will appear, which once you double click will give you the option to open the files as you would do before they were lost. Drag them to another location, such as your desktop or a folder on your Mac.
10. Open the files to ensure they have been recovered properly and safely eject the external drive.

Disk Drill does have other ways to recover lost files but assuming there aren’t complications, this method is the most effective. Disk Drill Pro recovery app is available from Setapp, along with dozens of Mac apps that will make your life easier. Never have to worry about a crashed or corrupted external drive again.

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A few more tips on getting your files back

1. Macs and third-party apps that look after Macs, such as Disk Drill and iStat Menus come with a S.M.A.R.T. (also known as Self-Monitoring, Analysis and Reporting Technology) status monitor. If a SMART check reports errors, then it could mean the hard drive is at risk of failing completely. Within Disk Utility and Disk Drill, there are several solutions for this: Repair Disk Permissions and Repair Disk. If neither work, it’s recommended that you backup all of the data from the disk, erase, then run a SMART check again. The external hard drive should show up as Verified.
2. Partitions can get lost within hard drives, temporarily hiding all of the information contained within. Disk Drill can help to identify and restore this information.
3. Within Disk Drill, you can restore data when a hard drive is damaged or add formatting, which is also something Disk Utility can help with.
4. CleanMyMac, another useful app available from Setapp, can help you identify external hard drive errors and repair them. It is an essential tool worth trying when you’re having external hard drive difficulties.

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Alternative ways to recover data from an external hard drive

Reset the System Management Controller (SMC) if your Mac shuts down when you plug in an external hard drive. Then use a different port to connect the external hard drive. If you’ve got a battery that you can’t remove:

• Shut down and unplug the power adapter
• Press Shift-Control-Option and the power button at the same time. Do this for 10 seconds
• Release all keys
• Plug the power adapter back in and switch your Mac back on

For Macs with removable batteries, you need to switch them off, remove the battery, then press and hold the power button for 5 seconds. After that, put the battery back in, plug in the power adapter and switch the power on again.

What’s your file format? One reason your Mac isn’t recognizing the hard drive is the file format. Windows uses NTFS file formats, while Macs, up until the introduction of Sierra, have used HFS+. Now, Apple has introduced the Apple File System (APFS) for newer operating systems. It is possible to format a hard drive so it can be read on Mac and Windows computers, providing you format using exFAT. However, if you’re having problems accessing the files and the issue is due to formatting, you will need to connect it to a device it can be read on, and then format the files correctly for the computer you are going to use it on next.

How to make Ext2/Ext3 drives readable on Mac

The common issue is Ext2- and Ext3-formatted drives are not readable on macOS. There are two ways to access such external drives on your Mac – via Linux OS or FUSE system. The easiest would be installing Linux to a secondary drive or virtual machine.

If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. Transferring can be done the same way – with FAT32, or via network.

Another option for reading Ext2/Ext3 disks is mounting disk with Filesystem in Userspace (FUSE). Basically, it works as an extra interface enabling file system access via specially installed modules. Here’s how to mount drives with FUSE:

1. Install FUSE for macOS or MacFUSE as well as fuse-ext2 module.
2. Use the following Terminal command to enable Disk Utility’s debug menu and see all partitions: defaults write com.apple.DiskUtility DUDebugMenuEnabled 1
3. Attach your Ext2/Ext3 drive and locate the device name via Disk Utility.
4. In your user account, create a folder to be used as a mount point.
5. Use the following Terminal command to mount the drive as read-only: fuse-ext2 /dev/disk2s2 /Volumes/mountpoint
6. For write support, use the command: fuse-ext2 -o force /dev/disk2s2 /Volumes/mountpoint

And that’s not the only case where Terminal helps you access external drive.

Employ the handy all-powerful Terminal, which always comes forward with solutions for difficult problems. Especially if System Information does recognize the USB or hard drive, but continues to hide it from you, disconnect the drive and try to find it using the Terminal, which you can find in Applications > Utilities.

• Once in the Terminal, type in the command diskutil list
• A list with information about volumes and drives should appear
• Look for a section labelled /dev/disk_ (external, physical)
• Make a note of the whole line after the word disk
• Now put the following command into the Terminal diskutil info disk followed by the number or digits assigned to that disk
• Now you should see detailed information about the drive, therefore confirming that your Mac can and does recognize it
• Eject using the Terminal by entering the command diskutil eject disk followed by the number or digits assigned to that disk
• Physically remove the disk from you Mac
• Plug it back in and your Mac should recognize it

Console is also reliable when it comes to solving tricky problems, although it isn’t always that easy to use. You can find Console under Applications > Utilities > Console. Console shows if an external drive or any error is detected under the Errors and Faults tab. If no errors show up, then the problem is not caused by the device.

To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. Disk Drill Pro recovery app is available via Setapp, along with 150+ Mac apps that strive to make your life much much easier. At the very least, you’ll never have to worry about a crashed or corrupted external drive ever again.

Erasing your disk: For most reasons to erase, including when reformatting a disk or selling, giving away, or trading in your Mac, you should erase your entire disk.

Erasing a volume on your disk: In other cases, such as when your disk contains multiple volumes (or partitions) and you don't want to erase them all, you can erase specific volumes on the disk.

Erasing a disk or volume permanently deletes all of its files. Before continuing, make sure that you have a backup of any files that you want to keep.

How to erase your disk

1. Start up from macOS Recovery. Then select Disk Utility from the Utilities window and click Continue.
   If you're not erasing the disk your Mac started up from, you don't need to start up from macOS Recovery: just open Disk Utility from the Utilities folder of your Applications folder.
   
2. Choose View > Show All Devices from the menu bar in Disk Utility. The sidebar now shows your disks (devices) and any containers and volumes within them. The disk your Mac started up from is at the top of the list. In this example, Apple SSD is the startup disk:
   
3. Select the disk that you want to erase. Don't see your disk?
4. Click Erase, then complete these items:
   • Name: Type the name that you want the disk to have after you erase it.
   • Format: Choose APFS or Mac OS Extended (Journaled). Disk Utility shows a compatible format by default.
   • Scheme: Choose GUID Partition Map.
5. Click Erase to begin erasing your disk and every container and volume within it. You might be asked to enter your Apple ID. Forgot your Apple ID?
6. When done, quit Disk Utility.
7. If you want your Mac to be able to start up from the disk you erased, reinstall macOS on the disk.

How to erase a volume on your disk

1. Start up from macOS Recovery. Then select Disk Utility from the Utilities window and click Continue.
   If you're not erasing the volume your Mac started up from, you don't need to start up from macOS Recovery: just open Disk Utility from the Utilities folder of your Applications folder.
2. In the sidebar of Disk Utility, select the volume that you want to erase. The volume your Mac started up from is named Macintosh HD, unless you changed its name. Don't see your volume?
3. Click Erase, then complete these items:
   • Name: Type the name that you want the volume to have after you erase it.
   • Format: Choose APFS or Mac OS Extended (Journaled). Disk Utility shows a compatible format by default.
4. If you see an Erase Volume Group button, the volume you selected is part of a volume group. In that case, you should erase the volume group. Otherwise, click Erase to erase just the selected volume. You might be asked to enter your Apple ID. Forgot your Apple ID?
   
5. When done, quit Disk Utility.
6. If you want your Mac to be able to start up from the volume you erased, reinstall macOS on that volume.

Reasons to erase

You can erase at any time, including in circumstances such as these:

• You want to permanently erase all content from your Mac and restore it to factory settings. This is one of the final steps before selling, giving away, or trading in your Mac.
• You're changing the format of a disk, such as from a PC format (FAT, ExFAT, or NTFS) to a Mac format (APFS or Mac OS Extended).
• You received a message that your disk isn't readable by this computer.
• You're trying to resolve a disk issue that Disk Utility can't repair.
• The macOS installer doesn't see your disk or can't install on it. For example, the installer might say that your disk isn't formatted correctly, isn't using a GUID partition scheme, contains a newer version of the operating system, or can't be used to start up your computer.
• The macOS installer says that you may not install to this volume because it is part of an Apple RAID.

About APFS and Mac OS Extended

Disk Utility in macOS High Sierra or later can erase using either the newer APFS (Apple File System) format or the older Mac OS Extended format, and it automatically chooses a compatible format for you.

How to choose between APFS and Mac OS Extended

Disk Utility tries to detect the type of storage and show the appropriate format in the Format menu. If it can't, it chooses Mac OS Extended, which works with all versions of macOS. If you want to change the format, answer these questions:

• Are you formatting the disk that came built into your Mac?
  If the built-in disk came APFS-formatted, Disk Utility suggests APFS. Don't change it to Mac OS Extended.
• Are you about to install macOS High Sierra or later for the first time on the disk?
  If you need to erase your disk before installing High Sierra or later for the first time on that disk, choose Mac OS Extended (Journaled). During installation, the macOS installer decides whether to automatically convert to APFS—without erasing your files.
• Are you preparing a Time Machine backup disk or bootable installer?
  Choose Mac OS Extended (Journaled) for any disk that you plan to use as a Time Machine backup disk or as a bootable installer.
• Will you be using the disk with another Mac?
  If the other Mac isn't using macOS High Sierra or later, choose Mac OS Extended (Journaled). Earlier versions of macOS don't work with APFS-formatted volumes.

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How to identify the format currently in use

If you want to know which format is currently in use, use any of these methods:

• Select the volume in the Disk Utility sidebar, then check the information shown on the right. For more detail, choose File > Get Info from the Disk Utility menu bar.
• Open System Information and select Storage in the sidebar. The File System column on the right shows the format of each volume.
• Select the volume in the Finder, then choose File > Get Info from the menu bar. The Get Info window shows the Format of that volume.

If your disk or volume doesn't appear, or the erase fails

1. Shut down your Mac, then unplug all nonessential devices from your Mac.
2. If you're erasing an external drive, make sure that it's connected directly to your Mac using a cable that you know is good. Then turn the drive off and back on.
3. If your disk or volume still doesn't appear in Disk Utility, or Disk Utility reports that the erase process failed, your disk or Mac might need service. If you need help, please contact Apple Support.

Learn more

• If you can't start up from macOS Recovery, you can use a different startup disk instead.
• If Disk Utility shows a Security Options button in the Erase window, you can click that button to choose between a faster (but less secure) erase and a slower (but more secure) erase. Some older versions of Disk Utility offer the option to zero all data instead. These secure-erase options aren't offered or needed for solid-state drives (SSDs) and flash storage.